PAKISNOVA Microfinance Company (Private) Limited Data Privacy Policy

Effective Date: ______

Last Updated: _______

Introduction

At PAKISNOVA Microfinance Company (Private) Limited (“we,” “us,” “our”), we value your privacy and are committed to protecting the personal information you share with us. This Data Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services, including our mobile application, website, and any other related platforms (collectively, the “Services”). By accessing or using our Services, you consent to the collection, use, and disclosure of your information as described in this policy.

Please review this policy carefully before using our Services. If you do not agree with the terms of this policy, please do not use our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services. The information we collect includes:

a. Information You Provide Directly

We collect personal data to provide and improve our Services, which includes:

●Identification Details: Full name, CNIC (Computerized National Identity Card) number, CNIC image, Facial recognition, and date of birth.

●Financial Information: Bank account details, income information, and other financial data necessary for processing loan applications.

●Contact Information: Email address, phone number, and postal address.

●Employment and Business Information: Employer name, job title, business ownership details etc.

b. Information We Collect Automatically

When you use our Services, we may automatically collect:

●Usage Information: Details about your interactions with our Services, such as your activity logs, pages visited, and links clicked.

●Device Information: Information about your device, including your IP address, browser type, operating system, device identifiers, and mobile network information.

●Location Information: With your consent, we may collect location data from your device.

● Camera Access: With your permission, we may access your device's camera to provide certain features and functionalities.

● Calendar Information: With your consent, we may access calendar data on your device to enhance your experience with our Services.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

●Loan Processing: To assess loan eligibility, verify your identity, and process loan applications.

●Customer Support: To respond to inquiries, provide assistance, and manage your account.

●Compliance and Legal Obligations: To comply with applicable laws, regulations, and financial reporting requirements.

●Improvement of Services: To analyze user behavior, improve the functionality of our Services, and personalize user experiences.

●Marketing and Communication: To send you updates, promotional offers, and other relevant communications (you may opt out at any time).

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

a. With Service Providers

We may share your information with third-party service providers who assist us in providing our Services, including payment processors, credit bureaus, and identity verification partners. These service providers are contractually obligated to keep your information confidential and to use it only for the purpose of providing services to PAKISNOVA.

b. With Regulatory Authorities

We may disclose your information to government agencies, law enforcement, or regulatory bodies as required by law, or in response to legal proceedings initiated by regulatory bodies/court orders.

c. With Your Consent

We may share your personal information with relevant third parties if you provide your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access to personal information. In accordance with the applicable regulations of the Securities and Exchange Commission of Pakistan (SECP), we are committed to conducting regular Information Technology (IT) audits to ensure that our IT infrastructure, policies and operations meet the highest standards of security and efficiency.

Our IT audits include, but are not limited to, security assessments, data protection compliance, system efficiency and performance, access control and privilege management, and backup and recovery procedures. These audits are designed to identify and remediate potential vulnerabilities, ensure that our data processing and storage practices are in compliance with SECP's data protection regulations, and optimize the performance of our IT systems.

While we strive to protect your data, please note that no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security. Through these measures, we aim to protect the security of our customers' data and maintain trust in our services.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After that period, we will securely delete or anonymize your information.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

●Access: You may request access to the personal information we hold about you.

●Correction: you may request corrections, modification to any inaccurate, change in the contact information or reference numbers or incomplete personal information,

●Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

“Cookies” are small text files transferred by a web server to users hard drive and thereafter stored on their computer. The types of information a cookie collects include the date and time users visited, their browsing history, preferences, and username.

The company may use cookies to manage our users sessions and to store preferences tracking information and language selection. Cookies may use cookies to manage our users sessions and to store preferences tracking information and language selection. Cookies may be used whether customers register with us or not. That third-party websites and advertisers or internet advertising companies working on our behalf, sometimes use technology to send or serve data that appear on our Application. They automatically receive your IP address when that happens. They may also use cookies, JavaScript, web beacons, and other technologies to measure the effectiveness of their advertisements and to personalize advertising content. We cannot control or access cookies used by the third party service providers. This Privacy Policy covers only Cookies used by us, and not any Cookies used by third-parties. Therefore, we are not responsible for the information or content they may contain, nor are we responsible for the privacy practices employed therein. Please contact them directly for more information about their privacy policies. This Privacy Policy applies solely to information collected by us through the Application.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected information from someone under the age of 18, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Data Privacy Policy from time to time. Any changes will be posted on this page, along with the effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions or concerns about this Data Privacy Policy or wish to exercise your rights, please contact us at:

PAKISNOVA Microfinance Company (Private) Limited

Email: office@pakisnova.com

Address: Office # 410, Fifth, Floor, Gulberg Business Centre, Civic Centre, Gulberg Green, Islamabad

Company website：https://www.fauricash.com/