Privacy Policy

PAKISNOVA MICROFINANCE COMPANY (PRIVATE) LIMITED ("Fauri cash", "we", "PAKISNOVA") takes the protection of your privacy seriously. This Policy explains how we collect and use your personal data through our websites and mobile applications (the "Mobile Application").

This Policy applies to both the iOS and the Android versions of the Mobile Application. Where a provision applies to only one platform, this is stated expressly.

By checking the box or pressing "Agree", you confirm that you have read and accept this Policy.

1. Scope and Acceptance

1.1. This Policy applies when you visit, install or use the Mobile Application, register as a user, or apply for our services. You must accept this Policy before using the Mobile Application. If you do not accept it, please do not use it.

1.2. This Policy also applies if you are not our customer but interact with us — for example by accessing or using our products or services, entering a promotion, using customer service, or enquiring about our services.

1.3. This Policy may change at any time. Please review it regularly.

1.4. If you provide personal data of a third party (for example a guarantor or reference contact), you confirm that you have informed that person and obtained their valid consent, or that you have a legitimate interest in providing it, and that you will assist us in obtaining their consent where required.

1.5. Persons under eighteen (18) years of age may not register.

2. Credit Bureau Authorisation

You declare that the information you provide is true, and you authorise us and our assignees to collect, store, use, process, update and dispose of your credit, financial and commercial information with any natural or legal person operating national or international databases, in order to assess your indebtedness capacity and credit risk.

If you apply for our loan services, you give your express and irrevocable consent for us to:

1. consult credit bureaus at any time regarding your performance as a debtor and your payment capacity, and to assess the risk of granting you credit or any other financial service; and
2. report to credit bureaus, directly or through supervisory public entities, data relating to the timely fulfilment or non-fulfilment of your credit obligations, and relating to your credit applications and your commercial, financial and socioeconomic relationships.

3. Data We Collect

3.1. Information you give us. Your name, email address, phone number, country/city, residential address, job status, employer, salary, marital status, age, gender, username and password, together with information you provide when registering, applying for a loan, entering a promotion or survey, reporting a problem, or corresponding with us by email, chat or helpline.

3.2. Payment and financial information. Bank account, card or other payment instrument details.

3.3. Information from third parties. Banks, credit bureaus, and commercially available geographic and demographic data.

3.4. Information collected automatically when you use the Mobile Application:

(1) Non-personal information — IP address, operating system, browser type and internet service provider. This does not identify you personally.

(2) Technical information — device type, unique device identifiers, SIM card and mobile network information, operating system, browser type, and your device's time zone setting.

(3) Approximate location — derived from your IP address, network information or your device's approximate location services. We do not collect precise GPS coordinates.

(4) Installed applications — we collect and monitor information about the applications installed on your device, uploaded to our server in encrypted form, in order to assess your borrowing exposure across multiple lenders and to prevent fraud in connection with the loan you have applied for. This information is used solely for credit risk assessment and fraud prevention. It is not used for analytics, advertising or marketing, and is not shared with any advertising network or data broker.

(5) Images — your CNIC (ID card) image and live photo, captured within the Mobile Application and uploaded to our server in encrypted form.

(6) Advertising identifier and attribution data — we work with our attribution provider, AppsFlyer Ltd., to measure which advertisement or channel led you to install the Mobile Application.

• On iOS: we collect your Advertising Identifier (IDFA) only if you grant permission through Apple's App Tracking Transparency prompt. If you decline, it is not collected.
• On Android: we collect your Google Advertising ID (GAID), unless you have deleted or reset it, or have opted out of ads personalisation in your device settings.
• On both platforms: we also collect an AppsFlyer device identifier, approximate location derived from your IP address, records of installation, launches and in-app events, and basic device, network and performance information.

All data is uploaded to and stored on our servers in encrypted form.

4. Tracking and Cookies

4.1. Cookies are small text files that our website stores on your browser or device in order to recognise you and remember your preferences.

4.2. We use cookies to keep your session active and keep you logged in; to remember your language and other preferences; to protect the website and prevent fraud; and to understand how our website is used so that we can improve it.

4.3. Some cookies may be placed by third parties, such as analytics service providers. Those cookies are governed by the privacy policies of those third parties and fall outside the scope of this Policy.

4.4. Most browsers accept cookies by default, but you can disable cookies or delete existing cookies through your browser settings. Please note that if you disable cookies, some features of the website may not function correctly.

5. How We Use Your Data

5.1. To perform our contract with you, or to take steps at your request before entering into one: Know Your Customer (KYC) and identity verification; preventing fraud, money laundering and terrorist financing; assessing your credit, including automated decision making; managing your loan application, granting loans and performing the contract; processing repayments and recovering debt, including contacting you in the event of default; and acting on your instructions and verifying transactions.

5.2. With your consent: sending commercial communications electronically; managing your participation in promotions; and responding to your requests and messages.

5.3. To comply with law: preventing fraud and money laundering, and verifying customer transactions.

5.4. To operate and improve our services: recording the products and services you use; sending you service messages; enabling you to create and log in to an account; charging you and confirming that payment reaches us; responding to customer service requests; administering promotions and surveys; requesting ratings and reviews; and improving the Mobile Application.

5.5. Advertising measurement. We use the data described in clause 3.4(6) for one purpose only: to measure the effectiveness of our own advertising campaigns — that is, to determine which advertisement or channel led you to install the Mobile Application — and to detect fraudulent installations. For this purpose it is shared with AppsFlyer Ltd. and with the advertising platforms on which we place our own advertisements, including Meta Platforms, Inc. We do not sell this data, we do not share it with data brokers, and we do not use it to display third-party advertisements inside the Mobile Application. Where Apple's SKAdNetwork is used, attribution results are reported to us in aggregated form that does not identify you individually.

6. Sharing and Disclosure

6.1. We may share your data with third-party payment service providers to process disbursements and repayments; with mobile wallet providers, credit bureaus and partner financial institutions; with members of our corporate group; and with service providers acting on our behalf, who remain under our control and are bound by confidentiality obligations.

6.2. We may disclose your data to law enforcement, regulators or governmental authorities where we believe in good faith that disclosure is reasonably necessary to enforce our terms or this Policy, or to assist in preventing, detecting or investigating crime or fraud.

6.3. We may disclose or transfer your data in connection with a merger, acquisition, reorganisation, bankruptcy or sale of assets; where required to comply with a legal or regulatory obligation; or in order to enforce our agreements and report defaulters to credit bureaus.

6.4. We may compile and share statistics relating to our users, products and services with third parties, provided such information is always aggregated and anonymous.

7. Security

7.1. We apply technical, operational, managerial and physical security controls to protect your personal information from unauthorised access or disclosure. Data is held behind secured networks, access is limited to staff who need it and who are bound by confidentiality obligations, and transmissions are protected by 128-bit SSL encryption.

7.2. Your data may be transferred to and stored at a destination where our staff process your requests. By submitting your data you agree to this transfer, storage and processing. We will take all reasonable steps to ensure it is handled securely and in accordance with this Policy.

7.3. Where you hold a password for the Mobile Application, you are responsible for keeping it confidential and must not share it. Transmission of information over the internet is never completely secure; although we will do our best to protect your data, any transmission is at your own risk.

7.4. To the fullest extent permitted by law, PAKISNOVA and its affiliates, employees, directors, shareholders, agents and representatives shall have no liability for any unintended security breach resulting in unauthorised access to, or disclosure of, your information.

8. Your Choices and Account Deletion

8.1. Advertising measurement. You may withdraw this consent at any time.

• On iOS: go to Settings › Privacy & Security › Tracking and turn off permission for Fauri cash.
• On Android: go to Settings › Google › Ads and select "Delete advertising ID" (on older versions, "Opt out of Ads Personalisation").

All features of the Mobile Application — registration, identity verification, credit assessment, disbursement and repayment — remain fully available to you whether or not you grant this permission.

8.2. Other consents. You may change your cookie settings in your browser, and you may stop all further collection by logging out of and uninstalling the Mobile Application.

8.3. Deleting your account. You may request deletion of your account and the personal information associated with it at any time from within the Mobile Application, at Settings › Cancel My Account. Uninstalling the Mobile Application alone does not delete your account or your data.

Where you have an outstanding loan balance, or where we are required to retain records under the law of the Islamic Republic of Pakistan or by our regulators, certain information may be retained until that obligation ends, and we will tell you what is retained and for how long. Otherwise your personal information is deleted or irreversibly anonymised within 360 days of your request.

8.4. For any question about these choices, contact us at hello-pk@fauricash.com.

9. Marketing

We may contact you by email with information about our products, services and content. Where applicable law requires your consent before we send certain types of marketing communications, we will obtain it first.

10. Governing Law and Disputes

This Policy is governed by the laws of the Islamic Republic of Pakistan and is subject to the Terms and Conditions of Fauri cash / PAKISNOVA, including provisions on indemnification, limitation of liability, choice of law and dispute resolution. Please submit any complaint to us first, at our customer service email.

11. Contact Us

• Customer service email: hello-pk@fauricash.com
• Address: Office # 410, Fifth Floor, Gulberg Business Centre, Civic Centre, Gulberg Greens, Islamabad
• Website: https://www.fauricash.com/